MLC realizes Customer Excellence

MLC; specialist in Customer Excellence.

We inspire organizations to be passionate about their customers.  Together with you we ensure an optimal Customer Experience and a customer driven organization by setting up customer journeys and continuously improvement of processes. Our approach ensures that everyone in your organization can really contribute to improving customer-to-customer processes and meet customer expectations. Result: loyal, enthusiastic customers and employees!

Management Team

The MLC Management Team consists of Martijn Tolsma and Robin Zwijnenberg. In 2016, MLC celebrated its 30th anniversary and Martijn and Robin have been in charge of MLC since 2012. Together they have ensured a new impulse through a clear vision of Customer Excellence. Over the last decade the agency has grown from 9 to 28 consultants. In 2015, the name changed from Molenaar & Lok Consultancy to MLC.

Our promise

  • Loyal and enthusiastic customers and employees
  • Best results
  • Collaboration with our customer

Customer Excellence: our vision

We help companies achieve Customer Excellence. Bringing to life passion for the customer. In our vision, the voice of the client touches your entire organization. The MLC-Customer Excellence model shows what you need as an organization to achieve this.

Care to share views?

We like to think about how your organization can exceed customer expectations in order to achieve the optimal Customer Experience. Whether for advice or concrete projects, please contact us so we can share our views with you.

  • Get in contact

  • Martijn Tolsma
  • Managing Partner
  • Contact