Quick results with more impact
The way of shopping, delivery, customer experience, marketing: everything changes continuously. The retail world is no longer comparable with a few years ago. This requires companies to transform into an Agile organization that is data driven, ‘no-channel ‘ and customer-oriented. Transparency is the new standard. An ideal organization is of benefit for everyone, the internal as well as the external customer. It’s clear where the product is located in the process and who is responsible at every stage of this process. Relevant information is used for supply and demand in the sales & operations planning. Technology is used optimally and contributes to an unique customer experience.
A standard customer approach no longer works. The customer expects a personal touch whether it be online or in the shop. Improved performance by a consistent customer experience, brand experience and delivery service. With a well designed process, all three of these can be achieved.
Customers expect more than just an easy ordering process, they also expect a fast delivery. This requires tight inventory control, forecasting and monitoring. For this a continuous insight and an agile design of the organization is necessary. Also an organization that can adjust quickly.
A better performance can be accomplished by committed and enthusiastic employees who know their added value in the process. Results-driven, self-managing teams, managed on co-operation and on the basis of data. The total of these teams deliver the value to the customer.
How may we help?
Increase client value
Questions about customer value, retention, better fit the customer’s needs, understanding of client groups, offer better and additional service.
Produce more efficiently and effectively, get more done with fewer people, and automating work.
Control and reduce operational risks, comply with laws and regulations, learning ability of the organization.
Renew and innovate by among other things to motivate and encourage employees, applying new technologies and processes such as Agile.
Customers we are proud of
Care to share views?
We like to think about how your organization can exceed customer expectations in order to achieve the optimal Customer Experience. Whether for advice or concrete projects, please contact us so we can share our views with you.
Get in contact
- Martijn Tolsma
- Managing Partner
Get in contact