Retail & Logistics

Quick results with more impact

The way of shopping, delivery, customer experience, marketing: everything changes continuously. The retail world is no longer comparable with a few years ago. This requires companies to transform into an Agile organization that is data driven, ‘no-channel ‘ and customer-oriented. Transparency is the new standard. An ideal organization is of benefit for everyone, the internal as well as the external customer. It’s clear where the product is located in the process and who is responsible at every stage of this process. Relevant information is used for supply and demand in the sales & operations planning. Technology is used optimally and contributes to an unique customer experience.

Perform better

A standard customer approach no longer works. The customer expects a personal touch whether it be online or in the shop. Improved performance by a consistent customer experience,  brand experience and delivery service. With a well designed process, all three of these can be achieved.

Change faster

Customers expect more than just an easy ordering process, they also expect a fast delivery. This requires tight inventory control, forecasting and monitoring. For this a continuous insight and an agile design of the organization is necessary. Also an organization that can adjust quickly.

More involvement

A better performance can be accomplished by committed and enthusiastic employees who know their added value in the process. Results-driven, self-managing teams, managed on co-operation and on the basis of data. The total of these teams deliver the value to the customer.