Process Intelligence uses the data from the processes in your organization to aim at the objectives of your processes. This is only possible with high data quality and good use of information from the data. From a reactive way of the traditional management reports to discovering improvement potential! Process Intelligence is one of the four pillars in the context of Digital Process Transformation.

Management reports: a reactive management method

Process intelligence MLC

Management reports that many organizations still use in practice, are generally periodic, look back to what happened in the past and only give information about predefined outcomes. This is a recipe for a reactive way of managing for deviating from ’the norm’.  Should you implement Process Intelligence, you will discover the potential to improvement!

Process Intelligence: the more data, the more possibilities

In recent years, the possibilities to use data has changed in a rapid tempo. Improved instruments (like Celonis) are available, there is more data and the current generation computers are capable to use both.  If you are able to use the correct tools and you have the correct management in place, you are able to boost the predictability of your outcome, to a far bigger extend.

Process Intelligence helps to collect much more useful information from the available data, resulting in more effective and efficient information.  If the quality of the data is high and the parameters for management are chosen from the customers business and process perspective, there is a lot to be gained for most organizations.

Tools for Process Intelligence

process management dashboard

By using a solid basis, self-service BI tools like Power BI, QlikView and Tableau  can deliver more than they currently do: it’s an actual and useable insight of the operational  and tactical performance of the business processes and the effects this has on the customers’ sentiments and its’ results. With tools like Celonis you can build Process Management dashboards that provide insight into the progress of the process, including the bottle-necks.

Care to share views?

We like to think about how your organization can benefit from Digital Process Transformation. Whether for advice or concrete projects, please contact us so we can share our views.

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  • Dennis Klein
  • Principal Consultant/ Data Scientist
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