Process automation is all about splitting tasks between employees and computers within the business processes of your organization.  A consequence of the current  technological developments is that your customer is closer to your organization than ever before, allowing more direct interaction with your customer. These developments provide better opportunities for customer control. Process Automation is one of the four pillars  in the context of Digital Process Transformation.
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Redistribution of the work

Process automation MLC

In addition to the changing role of the customer within your organization, there is more and more data, faster computers and algorithms are smarter. This results in an irreversible redistribution of work between staff and computers. Computers are getting better and are able to take over human tasks. Organizations that do not use process automation will be left behind.

The role of process managers in the digital transformation

In the transformation to optimum automation, process managers have an important role. Especially those who manage / lead the change. They have a number of options at their disposal:

  • Controlling data quality so waste in the process will disappear.
  • Prioritizing changes in systems to automate process steps.
  • Involving customers, suppliers and partners in the process  and to allow them the opportunity to do these tasks.
  • The use of workflow management to simplify the co-ordination regarding the process.
  • Use of Process Analytics to create models for automatic decision making.
  • Exploiting technological knowledge and skills to step in the process to increase performances (using scripting and automation).

Care to share views?

We like to think about how your organization can benefit from Digital Process Transformation. Whether for advice or concrete projects, please contact us so we can share our views.

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  • Dennis Klein
  • Principal Consultant/ Data Scientist
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