Martijn Tolsma

Martijn is Managing Partner at MLC and his focus lies in acquiring and guiding large-sized programs, further development of services and coaching colleagues. His commitment is to increase customer satisfaction and loyalty amongst customers by actually putting the customers’ voice at the core of the business. He has the knowhow to translate the strategic direction into substantive solutions and often has the role of quality assurance. Martijn gets energy from sharing his knowledge and visions during Congresses and trainings.

“We come across so much potential in businesses which can be raised to a higher level. By realizing optimal customer focus, there is much improvement to be achieved. Not only at departmental level, but across the entire chain. This is what inspires me!”

A strong characteristic of Martijn is his enormous involvement in customer projects and achieving excellent results. He has the ability to get organizations, teams and people involved in change projects, not losing sight of the customers wishes in this process. Martijn studied international Hotel Management at the Hogeschool Leeuwarden and Business Administration at the Radboud University in Nijmegen; he completed a master program in Knowledge & Information Management. Outside MLC, Martijn gets his energy from family and friends, travels, sports (surfing, cycling and skiing/snowboarding).

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